Terms and ConditionsThese terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.
1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.
Use of website
1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.
1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.
1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.
1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.
Visitor provided material
1.7 When using this website you shall not post or send to or from this website any material:
(a) for which you have not obtained all necessary consents;
(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.
Links to and from other websites
1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.
1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
(b) you do not misrepresent your relationship with this website; and
(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.
1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.
1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.
Exclusion of liability
1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.
1.15 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.
1.16 Your order will be processed and delivered without undue delay, no later than 30 days after your order has been placed.
1.17 Please allow for up to 7 working days for delivery following the dispatch of your order.
Cancellations, returns and refunds
1.18 All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.
1.19 Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.
1.20 To meet the cancellation deadline, please notify us via email or phone about cancelling the order before the cancellation period has expired.
1.21 If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the order.
1.22 We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
1.23 Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you as soon as possible and in any event within 14 days of your cancellation.
1.24 You will not have any right to cancel an order for the supply of any of the following goods:
(a) medicinal products or services that are either dispensed on prescription or are available free under an NHS arrangement.
(b) a contract for passenger transport services - such as bus, rail or flight tickets.
(c) the supply of goods or services where prices are dependent upon fluctuations in the financial markets, which are beyond the control of the retailer.
(d) the supply of goods that are made to the customer's specification or are clearly personalised.
(e) the supply of goods that are liable to deteriorate or expire rapidly - such as a delivery of fresh flowers or meat.
(f) the supply of newspapers, periodicals or magazines.
(g) the supply of accommodation, transport of goods, vehicle rental services, catering or services related to leisure activities if the contract provides for a specific date or period of performance - for example, hotel bookings, courier services, car hire, restaurant bookings and theatre tickets for specific dates.
1.25 In addition you will lose your right to cancel if you:
(a) unseal goods that are not suitable for return if they are unsealed, due to health protection or hygiene reasons.
(b) unseal audio, video recordings or computer software that were sealed at the time of delivery.
(c) combine goods with other goods after delivery so that they become inseparable.
As with all bikes (regular or electric), your bike must be carefully maintained and regularly serviced to maintain normal and proper function. Failure to do so will result in permanent damage. All the necessary and required maintenance instructions are included in the instruction manual.
It is also essential (as with any electric bike) that you have the spokes re-adjusted after around 100 miles of use to ensure that they bed into place correctly. This is an important step as any bike with an electric hub motor will put stress on the spokes and will take some time for the spokes to find their proper place. Your local bike shop will be able to make spoke adjustments and ensure the wheel is still in alignment for you
Returns are possible should you not be happy with your order but must be made within 14 days of arrival. All returns MUST be in unused and original condition suitable for re-sale. Return costs will be paid by the customer. We cannot accept returns on items which show signs of use or have been damaged or mis-treated.
Where goods purchased by you are alleged to be defective, you agree to advise us of such defects within 14 days of the goods being delivered to you or the defect becoming apparent and you agree within 14 days thereafter (and in accordance with our Returns Policy) to arrange for the return of such goods to us for inspection and report (without us replacing the said goods prior to such inspection).
There must be no signs of wear and tear, marks, damage etc, and all original packaging must be put back into the box as it came out. All accessories / parts / tools included must also be returned with the item.
Please take extreme care when opening your order to prevent any damage to the original packaging should you need to send your order back to us. Please also take note on how the order arrived packed in the box should you need to put it back in.
The buyer has a legal obligation to treat goods with the absolute maximum level of care, and it's the buyers responsibility to ensure that goods arrive back in original excellent condition. Any damages that were caused whilst the bike was in your care will result in repair and refurbishment costs being passed onto you, the buyer.
The buyer is liable for any collection costs incurred, and also a £45 inspection, re-packing and handling fee.
You further confirm that it shall be reasonable for us to inspect, repair or replace (at our option) such defective goods and allow our manufacturers or suppliers to undertake inspections so as to allow product methods to be modified. You also accept that it is reasonable to inform us of any interruption, defect or other failure prior to contacting independent third parties or incurring expenses and, in addition, to allow us to remedy the defect. Parts improperly fitted, assembled, modified or adapted by you shall no longer be warranted by us or any manufacturer or supplier to us, nor shall they or we be liable for any failures resulting subsequent to modification.
All products are subject to the terms of the warranties issued with them.
Your new bike has a 12 month return to base warranty on the battery and motor only. Normal wear and tear, accident, abuse, misuse, neglect, poor maintenance, improper assembly and fitment of parts not consistent with the standard specification or use originally intended for the bicycle as sold, are not covered by this warranty.
Should there be a problem that is covered by the terms of the warranty during the period of warranty cover offered, you (the customer) can have the bike sent back to us (at your own cost) and we will attempt to repair or replace the faulty component. Should the issue be covered by the terms of the warranty, we will cover reasonable costs of returning the item back to you. This will only apply to Mainland UK addresses (as defined by our chosen courier). Items that are to be returned to addresses outside of this Mainland UK area will result in any additional surcharges being passed onto you (the customer) and must be paid prior to dispatch of any items.
It is up to the sender to ensure that the bicycle is sent properly packed and fully bubble wrapped/protected. It is the responsibility of the sender to avoid any damage in transit. E-BIke2you will not be held responsible or accountable for any damage caused to items during transit.
If the returned item is found to be without fault or found as faulty as a result of wear-and-tear, inappropriate use, collision, modification or as a result of the item being taken apart or not cared for correctly then the cost of return postage will be charged to the customer and no remedy will have to be offered at the discretion of E-Bike2you. We reserve the right to refuse to repair items that are not covered by the warranty. We will not accept the return of any products or provide credits for products which are over 12 months old under any circumstances. The warranty is offered only to the original purchaser.
Any advice given by agents or servants of E-Bike2you during telephone/email/internet conversations relating to faults is based entirely upon information given by you the customer and such advice shall amount to an opinion only and E-bike2you shall not accept liability for any inaccuracies. Goods are supplied only to correspond to the purpose for which goods of that kind are commonly supplied and not alternative uses to which they may be put. No liability for failure can be accepted by E-Bike2you or such alternative use, amendment or modification.
Compatibility of goods is not guaranteed where modifications or alterations have been made and, in such circumstances, any remedy offered to you the customer shall be at E-Bike2you sole discretion.
Use of bike supplied by E-Bike2you for hire or reward purposes invalidates any warranty.
E-bikes are generally heavier than normal cycles and thus are subject to greater stress. The e-bike is not intended for stunt riding, ramp jumping, bunny hops, acrobatics or extreme rough surface off-road riding, it is up to the rider to determine whether such activity exceeds the capacity of the bicycle. The amount of load being put through the motor and the steepness of the hills being climbed should also be taken into consideration. It is the rider responsibility to select an appropriate level of assistance (if any) for the terrain being ridden. For steeper hills, a bike with a larger motor would be recommended. The bending of frames, forks, stays, handlebars, seat posts, seat stems, mudguards, rims, is a sign of misuse of the bicycle inconsistent with the bike's intended use and therefore is not covered by this warranty. Damage caused by an accident or deliberate malicious act is not covered by this warranty.
The motors fitted to e-bikes intended to be used for pedal assistance purposes, are restricted to 250 watts power, so some pedal assistance is required to avoid over stressing the motor. In particular, allowing the motor to 'labour' at slow speeds on steep hills is not good practice and can cause the motor to overheat. Excessively steep hills can also cause the bike and operation to fail. A motor which has failed due to excessive heat will not be covered by warranty and is considered misuse of the product.
Battery warranty is subject to appropriate battery care - batteries should ideally be stored at room temperature. Extended storage in high/low temperatures and/or fully discharged for more than (1) week can considerably reduce the life of the battery.
Law and jurisdiction
These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.